Refund Policy
Effective Date: July 20, 2024
At ePrebuilt, customer satisfaction is important to us. Because our services involve custom digital work, the following refund policy applies.
Before Work Begins
Customers may request a full refund if the project has not yet started.
After Work Has Started
Once design or development work has begun, refunds are generally not available due to the time and resources invested.
Completed Projects
No refunds will be issued after the final project has been delivered or approved.
Revisions
Every project includes revisions as agreed before the project begins. Additional revisions or new feature requests may require additional charges.
Project Cancellation
If a customer cancels a project after work has started, any completed work may be delivered, but no refund will be provided for work already performed.
Digital Products
All digital downloads, templates, themes, and other digital products are non-refundable once delivered or made available for download.
Exceptional Circumstances
Refund requests may be considered on a case-by-case basis at our sole discretion.
Contact
For refund inquiries, please contact: